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Scope of Red Hat Support

Red Hat, Inc. can only provide installation assistance to customers who have purchased an Official Red Hat Linux boxed set. If you have obtained Linux from any other company, you must contact that company for support. Other companies include:

  • Macmillan

  • Sams/Que

  • Linux Systems Labs (LSL)

  • Mandrake

  • CheapBytes

Additionally, Red Hat Linux obtained via any of the following methods does not qualify for support from Red Hat:

  • Red Hat Linux PowerTools Archive

  • Downloaded via FTP on the Internet

  • Included in a package such as Motif or Applixware

  • Copied or installed from another user's CD

  • A CD-ROM (or CD-ROM set) included in a Linux book or other publication.

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